If Lightspeed has put a telegraph pole or overhead lines outside your home, this letter takes about ten minutes to fill in and send. Each one creates a dated request that Lightspeed has to answer within 56 days, and the copies to Ofcom and the MP build the pattern that an enforcement case needs.
How to send it
- Email it to [email protected], with a copy to [email protected] and [email protected].
- Or post it to The Complaints Department, Lightspeed Broadband Ltd / LightSpeed Networks Ltd, Office 2b, Westpoint, Lynch Wood, Peterborough PE2 6FZ.
- Use this subject line: Telegraph pole and overhead lines outside [number and street], Tamworth [postcode]: request for notice date, visual-amenity assessment and relocation.
- Keep a copy and note the date you sent it. Lightspeed has 56 days from receipt to answer point 3.
The letter
Fill in the parts in square brackets and delete anything that does not apply to you.
[Your name]
[Your address]
Tamworth
[Postcode]
[Your email]
[Date, e.g. 12 November 2026]
Dear Lightspeed Complaints Department,
Telegraph pole and overhead lines outside [number and street], Tamworth: formal request
On or about [date the pole appeared] a wooden telegraph pole and overhead lines were installed by Lightspeed outside or near my home at [address]. I received no notice before the work began. [Add one or two sentences on how it affects you: for example, it stands directly in front of my windows / it is inches from my boundary fence / the lines cross my drive / it blocks the dropped kerb I plan to use.]
I ask you to answer the following three points in writing.
1. Notice. Regulation 5(1)(c) of the Electronic Communications Code (Conditions and Restrictions) Regulations 2003 requires a code operator to give the planning authority 28 days’ written notice before installing a fixed-line broadband pole or overhead line. Please tell me the date on which notice was given to Tamworth Borough Council for [street], and whether the council notified any conditions.
2. Visual amenity. Regulation 3(3)(a) of the same Regulations requires you, when installing apparatus, to minimise the impact on the visual amenity of properties so far as reasonably practicable. Please send me the assessment you made for the pole outside [address], including why this position was chosen and whether existing underground ducts or Openreach poles in the street were considered.
3. Relocation. Under regulation 4(3) of the same Regulations I request that the overhead line outside [address] be relocated [underground / away from my windows / away from my drive]. Regulation 4(3) requires you to relocate the line unless you determine that the request is unreasonable or that I will not pay the costs, and you notify me of that determination within 56 days of receiving this letter. If you refuse, please give your reasons and any cost you rely on. I also ask you to re-site the pole, in line with recommendation 5 of the March 2025 ISPA/INCA Telecommunications Poles Best Practice Recommendations, which asks providers to evaluate requests to re-site newly installed poles that materially affect a resident.
Please also confirm whether the pole carries a notice giving your name and a UK address for objections, as paragraph 75 of the Electronic Communications Code requires.
If you refuse any of these requests, please say so in a final written response with reasons, so that I can refer the matter to Ofcom, which enforces the 2003 Regulations.
Yours faithfully,
[Your name]